Paul Boos serves as a Software Leadership Coach and Lead Trainer with Santeon Group. He currently works with two Fortune100 clients in the insurance and construction/mining equipment industries. Prior to that he supported executive leadership at the US Citizenship and Immigration Services (USCIS) supporting their transformation to Agile and Lean software development approaches. Earlier, Paul ran software maintenance at the Environmental Protection Agency’s Office of Pesticide Program; his responsibilities included ensuring the operations and maintenance, as well as development oversight, on all legacy applications within EPA’s largest office. To improve the service levels, he introduced Lean/Kanban concepts for visually managing these activities, cutting the cycle time by over 80%.